Frequently Asked Questions

We hope you’ll find the answer to your query below, but if not, please send any questions you have to our team at and we’ll do our best to respond.

Will I get the best deal by booking directly with the hotel?

Yes, you should always get the best deal by booking directly with our hotel either using our booking engine, email or phone.  We offer guests who book direct a range of special offers and extras so please check our speical offers and booking system for the guaranteed best rates we offer.  In the unlikely situation you find a better rate on another website, please check what it includes carefully and let us know.  We're always happy to price-match like-for-like rates from any other valid website.

I booked a non-refundable rate but now I need to change it.  Am I able to amend it or get a refund?

Sadly we’re unable to amend or refund any non-refundable reservations.  However, please email our reservations team at and we’ll offer you a special offer on your next stay.

How do I make a reservation?

There are several methods for making a reservation:

a) Book on-line using the hotel website

b) Email the hotel reservations department at

c) Book by phone…phone the hotel on +44-(0)20-7388-0099.

What information do I need to make a reservation?

You will need to know when you wish to stay at the hotel, what type of rooms you require and how many of each type of room.  You’ll also need to provide details about the guests staying at the hotel and provide the hotel with payment details to confirm your reservation.

Can I make a booking on behalf of another person but pay it with my own credit card?

Yes, you can.  Please make your booking directly with the hotel using our on-line booking system or by contacting our reservations team at or 020-7388-0099 to make your booking.